If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.CleanMyMac is an Apple MacBook computer cleaner that improves the speed, health, safety, and management capabilities of your MacBook. BBB Business Profiles are subject to change at any time.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I would think if the charges were rejected over a year ago why would you resume attempting to charge me a year later? Someone definitely stole my cc and used it on your website, last year! I am enclosing a screen shot of charges with the dates.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have received another charge since filing this report. The original charge from last year was a different number all together. I cannot provide you with my cc number because I have changed it monthly. May I ask you for the last 5 digits of the card, so we can capture the order itself and cancel any retry attempts? May we please have a little bit more information on the card you're getting those charge requests. Looks like someone used your card to sign up for our service.
I am enclosing a screenshot of Macpaw charging my cc again! I do not have an account,I never signed up for one ! There is no email attached to any account with this company but you keep charging me monthly! It's being declined by my cc company but I shouldn't have this issue at all! (The consumer indicated he/she DID NOT accept the response from the business.) If you have doubts what exactly product is that, you still can let us know details and we'll help you figuring out who will be the best contact point. Could you please let us know any order details via our e-mail so we can re-check what exactly happened. We haven't located any orders under your e-mail address. Initially they removed the history of billing from my account but sent the information to my by email when I requested it. I want a refund for both accounts opened on this new system that I did not even have website information or a log in for until I was recently given them. I have repeatedly told the company that this is fraud and they keep telling me that since it is over 30 days they will not refund. This website showed the other 2 accounts that had been opened in ky name and I had been being charged for.
I was then told that they had updated their system and given a link for another account login.
I told them I have only ever had one account for one computer and I had checked my account online. I emailed MacPaw asking why I was being charge as my account already renewed in July. This year I noticed the second charge in august and I logged into my account and sure enough my account renewed in July. Then in September of 2021 they opened another account for me and charged me a third yearly rate. I then wound up paying for 2 accounts for a year. The company charge me for that account and from what they told me, upgraded their system and opened another account for me and charged me again for a year subscription in august 2020.
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